Blue Advantage

If the Governor of your state, the U.S. Secretary of Health and Human Services, or the President of the United States declares a state of disaster or emergency in your geographic area, you are still entitled to care from your plan. Generally, during a disaster, your plan will allow you to obtain care from out-of-network providers at in-network cost-sharing. If you receive a bill for a service and you are not sure if subject to reimbursement send us your request for payment, along with your bill and documentation of any payment you have made. It’s a good idea to make a copy of your bill and receipts for your records.

To make sure you are giving us all the information we need to make a decision, you can fill out our claim form to make your request for payment.

• You don’t have to use the form, but it will help us process the information faster.
• Either download a copy of the form from our website or call Member Services and ask for the form.

Mail your request for payment together with any bills or receipts to us at this address:

Mail health claims to:

Patrius Health
Attention: Blue Advantage
450 Riverchase Parkway East
Birmingham, AL 35244

You must submit your claim to us within 15 months of the date you received the service, item, or drug.

Contact Member Services if you have any questions  If you don’t know what you should have paid, or you receive bills and you don’t know what to do about those bills, we can help. You can also call if you want to give us more information about a request for payment you have already sent to us.